1. Eligibility for Returns and Exchanges
We accept returns and exchanges for items purchased directly from our website within 30 days of delivery, provided the product is unused, undamaged, and in its original packaging. Some products, such as custom or personalized items, may not be eligible for return.

2. How to Initiate a Return or Exchange
Contact Us: Please contact our customer support team at [email protected] with your order number and the reason for the return or exchange.
Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return the product.
3. Return Shipping Costs
Customers are responsible for the shipping costs associated with returns, unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

4. Refunds
Once we receive your returned product and it has been inspected, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to be processed. Refunds will be made for the purchase price of the product, excluding any shipping charges.

5. Damaged or Defective Products
If you receive a product that is defective or damaged, please contact us immediately. We will provide a full refund or exchange, including the return shipping costs, if applicable.

6. Exchanges
If you would like to exchange a product for a different size, color, or model, please contact us within 30 days of delivery. The product must be in new, unused condition, and we will provide you with an exchange option based on availability.

7. Non-Returnable Items
Some items, such as custom-made or non-resalable products, may not be eligible for return or exchange. Please check the product description for any specific return restrictions.